Cancellation Policy Last Updated: July 2026

 

Thank you for choosing to work with Stuart James-Foy. This Cancellation Policy has been created to ensure fairness, respect for everyone's time, and the smooth delivery of all services.By booking an appointment, purchasing a service, or entering into a programme, you acknowledge that you have read and agree to this Cancellation Policy.

 

1. Booking Confirmation

 

Your booking is confirmed only once payment has been successfully received and you have received a confirmation email.Please ensure your contact details are accurate so you receive all booking confirmations, reminders, and joining instructions.

 

2. Rescheduling.

 

If you are unable to attend your appointment, you may request to reschedule provided you give at least 48 hours' notice before your scheduled appointment.Requests received with the required notice will be transferred to a mutually agreed alternative date, subject to availability.Rescheduling requests made with less than 48 hours' notice cannot normally be accommodated.

 

3. Cancellations.

 

If you choose to cancel your appointment more than 48 hours before your scheduled session, you may request either:a transfer of your booking to another available date; or a refund, less any applicable non-refundable processing or administrative fees where permitted.Cancellations made within 48 hours of your appointment are non-refundable.This policy reflects the fact that appointment times are reserved exclusively for you and cannot usually be filled at short notice.

 

4. No Shows

 

If you fail to attend your scheduled appointment without prior notice, your appointment will be treated as a no-show. No-shows are non-refundable and cannot be transferred to another appointment.

 

5. Late Arrival

 

Please arrive promptly for your appointment.If you arrive late, your session will still finish at the scheduled time to avoid affecting subsequent clients.Where significant lateness prevents the session from being delivered safely or effectively, the appointment may be cancelled and treated as a late cancellation.

 

6. Technical Difficulties

 

For online appointments, you are responsible for ensuring you have:a reliable internet connection;a working camera and microphone where required;access to Zoom (or the agreed platform); and a quiet, private environment.If technical issues arise on Stuart James-Foy's side, every reasonable effort will be made to continue or reschedule the appointment.Technical difficulties on the client's side do not automatically entitle the client to a refund or replacement appointment, although reasonable discretion may be exercised where appropriate.

 

7. Multi-Session Programmes and Private Containers

 

Cancellation terms for longer-term mentoring programmes, private containers, retreats, or bespoke agreements may differ and will be detailed within the individual client agreement.Unless otherwise stated within that agreement, payments already made remain non-refundable.

 

8. Client Conduct

 

All services are provided within a respectful, professional environment. Abusive, threatening, discriminatory, intimidating, or inappropriate behaviour towards Stuart James-Foy or any associated individual will not be tolerated.If such behaviour occurs, the session may be terminated immediately. In these circumstances, no refund will be provided.

 

9. Right to Refuse or Withdraw Services

 

Stuart James-Foy reserves the right to decline, postpone, discontinue, or terminate services where, in his professional judgement, doing so is appropriate. Examples include, but are not limited to: safeguarding concerns; inappropriate client behaviour; suspected fraud; repeated breaches of these policies; situations where continuing would be unethical or outside the scope of the services provided.Where services are declined before commencement, an appropriate refund will normally be issued unless this policy states otherwise.

 

10. Exceptional Circumstances

 

In exceptional circumstances beyond either party's reasonable control, including serious illness, family emergency, severe weather, power outages, or other events that make the appointment impossible, every reasonable effort will be made to reschedule your appointment.

 

11. Refunds

 

Refunds will only be issued where required by law or where expressly stated within this policy. No refund will normally be available for:missed appointments; no-shows; late cancellations; completed services; or dissatisfaction based solely upon personal expectations, interpretations, or outcomes.

 

12. Acceptance

 

By proceeding with your booking, you confirm that you have read and agree to this Cancellation Policy together with the Terms & Conditions, Privacy Policy, and Disclaimer.If you have any questions before booking, please contact Stuart James-Foy prior to making your purchase.